Table of Contents
1. Introduction
Poolsco Landscaping LLC (“Poolsco,” “we,” “us,” or “our”), registered and operating in Dubai, United Arab Emirates, is committed to protecting the privacy and personal data of everyone who visits our website at poolscolandscaping.com or contacts us for our services. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it, in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our website or submitting your information through any of our contact forms, you consent to the practices described in this policy.
2. Who We Are
Poolsco Landscaping LLC 208 Sultan Business Centre, Al Wasl Building Oud Metha, Dubai, United Arab Emirates 📞 +971 52 457 9115 🌐 poolscolandscaping.com
3. Information We Collect
We collect personal information only when you voluntarily provide it to us or when it is automatically collected through your use of our website.
Information you provide directly:
- Full name
- Email address
- Phone number
- Property address or project location
- Project description and requirements
- Any design files you choose to upload (JPG, PDF, DWG)
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on the website
- Referring website or source
- Device type (desktop, mobile, tablet)
This data is collected through standard website analytics tools (such as Google Analytics) and cookies.
4. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiry or quote request, typically within 2 hours during business hours
- To schedule and conduct free site inspections and consultations
- To prepare custom project proposals and quotations
- To communicate project updates, timelines, and progress
- To send service-related follow-ups and maintenance reminders (where applicable)
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations under UAE law
We do not use your information for unsolicited marketing without your consent.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service delivery: With trusted contractors, suppliers, or team members directly involved in delivering your project, under strict confidentiality obligations
- Legal compliance: When required to do so by UAE law, regulation, court order, or government authority
- Business transfers: In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction, with prior notice given where legally required
All third parties with whom we share data are required to protect it in accordance with applicable UAE data protection laws.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand visitor behaviour and improve our website (e.g., Google Analytics)
You can disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain parts of our website.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — including to satisfy legal, accounting, or reporting requirements. Typically, enquiry and project data is retained for up to 5 years following project completion or last contact, in line with standard UAE commercial record-keeping practices.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website uses secure HTTPS encryption, and access to your data is restricted to authorised Poolsco personnel only.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
9. Your Rights
Under the UAE PDPL, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data, where legally permissible
- Withdraw consent to processing at any time
- Object to processing for direct marketing purposes
To exercise any of these rights, please contact us at +971 52 457 9115 or visit our office at 208 Sultan Business Centre, Oud Metha, Dubai.
10. Third-Party Links
Our website may contain links to third-party websites (for example, Google Maps or community developer websites). We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Poolsco Landscaping LLC 208 Sultan Business Centre, Al Wasl Building, Oud Metha, Dubai, UAE 📞 +971 52 457 9115 🌐 poolscolandscaping.com 🕐 Monday–Saturday, 9:00 AM – 7:00 PM